Modern technologies and artificial intelligence usage in the airline´s operational control centre

Abstract

This article briefly describes the way of work of flight operations dispatchers with the development of the new technology and shows new available solutions on the market. This research includes the development of the responsibilities and job description of a flight dispatcher. The article describes the way of work and abilities of artificial intelligence as a new advancement of modern technology. Gained knowledge is then applied in the SWOT analysis, based on the observation in the operations control centre in the ABS Jets airline, discussions conducted with flight dispatchers on duty and an expert from Avcon Jet AG. Options and methodology for the implementation of simple artificial intelligence tools and the scope of activities are suggested, based on the state described. For the research of possible usage, the tests were conducted on the paid version of AI Assistant Microsoft Copilot (version 1.5.3, as of 27th of March 2025). The tests were based on the OFPs, evaluated by the AI Assistant with simulated erroneously planned flights. After a series of tests, outcomes are evaluated and compared with the defined desirable outcome. Consequently, the thesis describes potential solutions for weaknesses and opportunities based on the SWOT Analysis by implementing artificial intelligence in the other activities connected with the operations of a business jet operator.