(Žilinská univerzita v Žiline, 2019) Paďourová, Anna; Hanulík, Ján
Nowadays, the term quality is an important and crucial aspect for every business
entity in all sectors, including postal services. In the long term, the main aspect focuses on the
quality of the provided services, that aim to satisfy the customer's needs in the highest quality
and in the shortest time. Therefore, the competitiveness of companies is a crucial factor for
keeping existing and acquiring new customers. A customer satisfaction survey in the field of
the services and quality of goods provided by the company seems to be a reliable method of
keeping customers and being competitive in the product and service market.
