(University of Zilina, 2014) Konečný, Vladimír; Kostolná, Mária
The article deals with the possibilities of standardizing the quality level of suburban bus transport services.
The procedures respect the legislative requirements which are valid in the Slovak Republic. The proposed theoretical
methods are applied to specific measurement results of expectation and perception of the quality by the passengers in a
significant transport hub of northern Slovakia, the region of Žilina. The findings will be applied in development of the
standardization quality level in suburban bus transport to its anchoring into the service contract between self-governing
region and operator of bus transport. This approach has not yet been applied in the Slovak Republic.
